Operating models and tech for outstanding CX
22 Oct 2024
Exhibition Floor - Gentrack stand 5.K10 (hall 5)
Workshop
Whilst utilities struggle to achieve world-class customer service scores and hunt for solutions ' technology can seem like a quick win. But are perceived 'quick wins' the stuff of fairy tales? Join us as we explore what the dual forces of next-generation utilities billing platforms and ever-increasing pressure to deliver great customer service, at low-cost, means for utilities. We will examine to what extent the world of billing platforms and customer service team operating models really are interlinked; and debating what this will mean for utility companies choosing to re-design their Customer Experience operating models and technology eco-systems.
Guest speaker: Hayley Monks, WNS.
Register here: https://t.ly/0tdku
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